As this is an ever changing situation with the position on Coronavirus (COVID-19) the following is subject to change at short notice:
COLLECTION / DELIVERY TO HIGH RISK LOCATIONS
Due to the current COVID-19 situation, we have been advised that there are temporary changes in place to how our courier partners pick-up and deliver items when servicing higher risk facilities, such as hospitals and aged care residences.
All items are required to go via a central delivery dock or reception, they cannot be collected or delivered within the building. If you are unsure if your parcel will be collected or delivered please get in touch before processing to avoid futile fees and/or re-direction fees.
As of 1st September 2020
COURIERS PLEASE (MELBOURNE)
Couriers Please is delighted to confirm that ALL staff & franchisees tested have returned a negative result. In conjunction with DHHS Couriers Please have been given the approval to recommence pick up and delivery operations from Truganina depot today (Tuesday 1st September).
There will be some delays in delivery times as the Victorian operation catches up due to the closure.
As of 31st August 2020
COURIERS PLEASE (MELBOURNE)
Due to a courier driver testing positive for COVID-19 on Sat 29 August 2020 Couriers Please have temporarily closed their main Melbourne Depot in Truganina for deep cleaning, and this will remain closed until workers receive their test results.
Due to this on-going incident, we would advise that there might be some significant delays experienced to both collections and deliveries on all freight sent via Couriers Please via their Melbourne (Truganina) depot which services Inner City Melbourne, Northern Melbourne and Western Melbourne suburbs.
We estimate a potential for a delay in collections for 1-3 days from 31st Aug whilst their staff are being tested for COVID, and a deep clean of the depot is performed
Feel free to contact Parcel2Couirer on 1300-00-7447 or via email to support@parcel2courier.com if you have an order outstanding and require further assistance.
As of 10th August 2020
In response to the advice issued by the Victorian Department of Health and Human Services, courier services in Victoria are required to reduce the number of employees working in the Victorian facilities by 30% effective as of Fri 7th August.
Please note that this will likely cause a further impact on collection and deliveries of freight within Victoria, including any freight which is required to travel through Victoria on line haul to other interstate destinations.
As of 16th July 2020
Freight services are still in extremely high demand, and freight is travelling in line with our update on 20th April below.
However, please note that we have been advised that any freight sent via HUNTER EXPRESS via their MELBOURNE depot will experience an additional transit delay of 3-5 business days.
As of 20th April 2020
Delivery Estimates:
Freight is still travelling through all networks, however we are aware of some delays to collections and deliveries, so it is not possible to rely on system generated estimated delivery dates being 100% accurate. These delivery estimates shown are based on a scenario of 'normal' network operations. The current delays are especially noted to non-metro areas.
Collections:
Whilst most collections are occurring on the date requested, there might be instances due to network congestion that your item is not collected until the following day.
What are some of the reasons for causing these delays?;
Please feel free to get in touch with any questions
As of 3rd April 2020
Freight is still travelling through all networks, however there are some delays noted.
Further, we have been informed that any 'Overnight / Air' services will not benefit from service downgrade compensation caused by service delay i.e. if there is a delay to a delivery ETA on a shipment that is booked on a 'Overnight / Air' service, we are currently unable to seek compensation from the courier if the freight does not arrive to the delivery address on the ETA date as expected. All efforts are being made by the courier to adhere to delivery dates on such services, and they still receive priority treatment, but due to numerous changes in domestic flight schedules delays may occur.
As of 24th March 2020
All couriers we work with are operating their networks within Australia (and overseas), however it is advised to us that there may be some delays to both collections and/or deliveries depending on the specifics of your individual shipment, subject to the network route that is required to be taken between collection and delivery.
As such, we would ask that any delivery estimates that are displayed are to be taken as a 'best case' estimate only, and these estimates are not to be relied upon as a 'guaranteed' delivery date. Similarly, whilst the couriers will work to the best of their ability to collect items on the date requested, you may also experience delays in collections. If your freight is not collected on the date it was booked for, please get in touch with Parcel2Courier ASAP so we can re-book this for you.
We have been advised that for safety and protection of all, many couriers may now try to deliver item unattended after notifying their presence at the delivery address i.e. by knocking, this is to minimise contact between persons. Again, this is determined on a case by case scenario by the chosen courier.
We are also currently aware of some delays to Overnight / Air Express services which is due to a decrease in available flights within Australia to be able to move freight. These services will still receive priority over Road Express services, however they might experience delays.
If you have any concerns or questions in regards to your shipments, or need to reschedule a collection, then please get in touch with us at Support@Parcel2Courier.com
