Collection and Delivery Delays
WE ARE CURRENTLY SEEING SERVERE DELAYS ON COLLECTIONS AND DELIVERIES ON TOP OF THE STANDARD ESTIMATED TRANSIT TIMES DUE TO THE EXTREME DEMAND ON COURIER SERVICES AND LIMITED STAFF.
THIS HAS BEEN CAUSED BY COUNTRYWIDE STAFFING COMPLICATIONS DUE TO COVID HEALTH AND SAFETY REGULATIONS, WITH A LARGE NUMBER OF WAREHOUSE STAFF, SUPPORT STAFF AND COURIER DRIVERS BEING INFECTED AND/OR ISOLATING (OVER 50% OF STAFF ARE ABSENT FOR MANY COURIERS).
PLEASE ALLOW ADDITIONAL TIME FOR COLLECTIONS, TRANSIT AND DELIVERIES WHICH CAN BE WELL IN EXCESS OF ESTIMATED TIMES PROVIDED.
TO REDUCE THE BURDEN ON COURIER SUPPORT STAFF WE ARE BEING ASKED TO NOT LODGE ENQUIRIES FOR FREIGHT WHERE;
1. PICK UP'S ARE LESS THAN 3 DAYS PAST THE PICK UP DATE REQUESTED, AND/OR,
2. DELIVERIES WHICH ARE LESS THAN 7 BUSINESS DAYS PAST THE ESTIMATED DELIVERY TIMEFRAME (METRO AREAS), OR 10 BUSINESS DAYS PAST THE ESTIMATED DELIVERY (NON-METRO AREAS)
Please note that any estimated collection and delivery dates and times shown are not guaranteed, they are provided as best estimates only based on information as provided to us by the courier and at the time of processing the order (and subject to change).
Collection dates and delivery dates are based on non-peak delivery timeframes only, and they do not take into consideration any periods of high demand, or many of the other factors that can cause delays at the point of collection and/or delivery.
Non-Metro Addresses: Please note that each courier we work with has a different courier network which they operate, and they all have different boundaries as to what the deem as metro / non-metro.
When collecting from or shipping to non-metro addresses your parcel could well be collected / delivered by an agent or sub-contractor of your chosen courier, and as such this might cause an additional delay to the collection or delivery of your parcel.
Non-metro Collections: We try our best to display accurate information when you are placing your pick up request, but please also be mindful of non-metro collection addresses which can mean a parcel might not be collected until a day later (sometimes more) than booked due to the time it takes for the courier to notify the agent to perform the collection on their behalf.
Unfortunately we are also not able to confirm a specific collection time slots for such addresses, and these will generally be on a 9am to 5pm collection run.
Non-metro Deliveries: For some rural addresses it might not be possible to offer a full door to door service. In rare circumstances it might be that your parcel is delivered to a central delivery location for that particular delivery address (such as a roadhouse). Unfortunately, due to the many couriers we work with and the limitations of their systems, we are not always aware of such deliveries issues until the point of delivery.
For any specific shipments enquiries or requirements please get in touch with Parcel2Courier before sending so we try to assist you as best as we can!