Collection and Delivery Delays

CHRISTMAS 2022:

Please note that any estimated collection and delivery dates shown are not guaranteed, they are provided as best estimates for 'standard / off-peak' freight demand and based on information as provided to us by the courier and at the time of processing the order (and subject to change).

Any quoted tansit times do not take into consideration transit delays during periods of high demand --> such as Black Friday/Cyber Monday sales or the month of December for Christmas.

During these peak periods we expect to see extensive demand on the freight networks, and subsequentially we expect delays to estimated delivery dates quoted.


Our guidance (*not guaranteed) for the very latest shipping dates for shipments from METRO to METRO areas for pre-Christmas delivery is as per below for shipments with all couriers except Aramex and Couriers Please.

*Shipments using Couriers Please and Aramex are subject to additional transit times / earlier cut-off dates to what is shown below due to slower processing of freight in their networks.

**If sending "FROM a NON-METRO" address AND/OR 'TO a NON-METRO' address make sure you allow significant additional extra time over and above the dates listed below for additional processing.

***DUE TO EXTENSIVE INFRASTRUCTURE DAMAGE TO FREIGHT RAIL LINES - INTERSTATE "ROAD" FREIGHT TO / FROM WESTERN AUSTRALIA (WA) IS TAKING APPROXIMATELY 2-4 WEEKS LONGER THAN ESTIMATED.


Metro-Metro ACT NSW NT QLD SA TAS VIC WA
ACT 20-Dec 19-Dec 09-Dec 19-Dec 19-Dec 16-Dec 19-Dec *
NSW 19-Dec 20-Dec 09-Dec 19-Dec 19-Dec 16-Dec 19-Dec *
NT 09-Dec 09-Dec 16-Dec 09-Dec 09-Dec 02-Dec 09-Dec *
QLD 19-Dec 19-Dec 09-Dec 20-Dec 16-Dec 16-Dec 19-Dec *
SA 19-Dec 19-Dec 09-Dec 16-Dec 20-Dec 16-Dec 19-Dec *
TAS 16-Dec 16-Dec 02-Dec 16-Dec 16-Dec 20-Dec 16-Dec *
VIC 19-Dec 19-Dec 14-Dec 19-Dec 19-Dec 16-Dec 20-Dec *
WA * * * * * * * 19-Dec

 


 

Non-Metro Addresses: Please note that each courier we work with has a different courier network which they operate, and they all have different boundaries as to what the deem as metro / non-metro.

When collecting from or shipping to non-metro addresses your parcel could well be collected / delivered by an agent or sub-contractor of your chosen courier, and as such this might cause an additional delay to the collection or delivery of your parcel.

 

Non-metro Collections: We try our best to display accurate information when you are placing your pick up request, but please also be mindful of non-metro collection addresses which can mean a parcel might not be collected until a day later (sometimes more) than booked due to the time it takes for the courier to notify the agent to perform the collection on their behalf.

Unfortunately we are also not able to confirm a specific collection time slots for such addresses, and these will generally be on a 9am to 5pm collection run.

 

Non-metro Deliveries: For some rural addresses it might not be possible to offer a full door to door service. In rare circumstances it might be that your parcel is delivered to a central delivery location for that particular delivery address (such as a roadhouse). Unfortunately, due to the many couriers we work with and the limitations of their systems, we are not always aware of such deliveries issues until the point of delivery.

 

For any specific shipments enquiries or requirements please get in touch with Parcel2Courier before sending so we try to assist you as best as we can!