Sounds simple, right? It can't be that hard to put a shipping label on a box? But you’d be surprised at what we see some people do*! (*note: printing out a screenshot is not acceptable, you must print out the actual shipping labels provided otherwise barcodes can't be read by scanners, and your freight won't be tracked!)

All shipping documents that require printing are available;

  • Immediately online when you've completed your order,
  • Sent by email to the email address you entered as being the 'collection address' email contact,
  • Finally, you can also retrieve them by logging back into your order by clicking here 

To avoid surcharges, missed pick ups, and lost parcels - It is your responsibility that the person at the collection address prints out the shipping labels generated by our system, and only uses these exact shipping labels (making sure to remove any old labels on your boxes) 

Your shipping label is your golden ticket to a successful collection and delivery. You must do all you can to make sure you attach it correctly, which means;


1. Print everything well before the driver arrives.

The driver won’t have time to wait for you whilst you go off to print documents when they’re at your door. This causes delays with other collections and deliveries for everyone else. Futile collections might incur additional charges.

There’ll be a separate shipping label to print out for each parcel you processed. Each label has the same connote number, but are barcoded slightly differently so that every parcel can be individually identified along the way to delivery. If you have any other documents by our system these are signed and handed to the driver.


2. Make sure you securely tape so that you fully cover over the whole shipping label (with clear tape). Do not just tape around the edges, or put a little bit of tape at the top.

Don’t just put a tiny bit of tape around the edge (or worse still, just a small bit of tape on the top) and then expect it to arrive! If you attach the label unsecurely and incorrectly it’s quite likely your label will get ripped off during transit, or become wet. If this happens your parcel will be unmarked and end up lost with thousands of other similar looking un-labelled parcels. Disaster!


3. Attach each label smoothly (i.e. crease free) to the outer packaging.

You need to make sure it can easily be scanned along the way, so don't tape it down all lumpy and bumpy or with creases through the barcodes.

Don't make it difficult for the courier companies to process your parcel correctly. If you take a bit of time and care to prepare your shipments correctly, you'll give the couriers a chance to get it to the correct destination, and on time!

Advice: Printing Shipping Labels