Things I should look out for to avoid additional charges?Back to FAQ
ALL COURIERS: Make sure you type in the correct weight AND dimensions. Prices are calculated based on the volume (cubic) weight of items as well as the actual weight. In many cases the volume weight is more than the actual weight.
All items will be scanned by electronic equipment during transit and the ACTAUL weight and dimensions will be calculated. If the declared weight and dimensions are incorrect then an invoice will be payable for the additional charges.
Measurements are taken from the MOST EXTREME POINT on each dimension, for example if sending a suitcase you must include the extra measurements to include the 'handle' and 'wheels', not just measure the suitcase.
To check the volumetric weight please see our Parcel Calculator, and also see our FAQ on Postal Charges for further information. Remember, if in doubt please contact us for advice before sending your items.
Specific for TNT services;
1. Please make sure your parcel is ready at the time you say it is, otherwise you might incur driver waiting charges.
2. Make sure someone is home when the item is due to be delivered otherwise TNT automatically charge an additional $27.50 if a delivery address recipient is not at the delivery address and there is no ‘Authority to Leave’ given. In cases where this charge is applied, we will have to re-invoice this charge to you (for each delivery attempt). You will know the ‘estimated delivery’ date on your order screen, order emails and as per online tracking.