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Manual Handling Surcharge for StarTrack Road Express freight

Manual Handling Surcharge for StarTrack Road Express freight

Please note that the following is a press release from StarTrack notifying that as of 1st November 2017 the following increases will apply to StarTrack Road Express freight charges;

"Our substantial capital investment in equipment to increase automation when sorting standard parcels helps us keep our service levels high and our rates competitive. As a result, it costs more to process items that are not compatible with automated sorting systems as these items require manual handling to be moved safely and quickly through our facilities.

From 1 November 2017 we are introducing a per item surcharge for manually-handled items sent using our Road Express service. Manual handling fees are charged by other major carriers in Australia.

The items that will be subject to the surcharge are those whose dimensions exceed any of the following: length of 117cm, width of 60cm, height of 60cm or dead weight of 20kg.

In addition, the following items will attract the surcharge: anything packed in a drum, tube, cylinder wooden crate, anything that is flat packed, and any freight that contains liquids, nails, magnets, or glass.

Freight consigned to us on pallets (and for delivery on pallets) will not attract the manual handling surcharge. Where pallets contain incompatible items and we are required to deliver those items individually, the surcharge will apply to each incompatible item on the pallet."