+61(0)3 8679 4533 • support@parcel2courier.com

Customer Support / Christmas and New Years Hours 2018

OFFICE SUPPORT DURING CHRISTMAS / NEW YEAR HOLIDAY PERIOD 2018:

We would like to wish all our customers a Merry Christmas and a Happy New Year!

Please note that our offices will be closed for phone based support from Thursday 20th December until Friday 11th January (inclusive). 

During which time there will be no telephone support directly with Parcel2Courier, however we will be offering limited email support services via email to Support@Parcel2Courier.com or via Contact UsWe will re-open with FULL telephone and email support services on Monday 14th January 2019. 

If you have any queries you will still be able to contact your chosen Courier directly incase of any issues during this period.  Please use the Contact Details section on your 'Shipping Documents' email when you have processed your order, or see the Contact Us page

 

1. URGENT REQUESTS / CONTACT THE COURIER DIRECTLY:

If your query is urgent and you have placed an order already, please use the Courier contact details provided on the 'Shipping Documents' email and/or 'Shipping Notification' email to contact the Couriers directly, as they will be providing phone based support during the Christmas period.

All specific courier reference details such as connote numbers, and/or collection numbers will be detailed on your email or within your account.

Alternatively the Courier Contact Details can be found by clicking here

 

2. RE-SCHEDULE A COLLECTION / CANCEL AN ORDER:

If you need to re-schedule a Pick-Up for an order placed by the Parcel2Courier.com website, please click on the 're-schedule a pick-up' link on your Shipping Documents email to send us notification of this request, or send this request to Support@Parcel2Courier.com including your order number and collection details, along with the new collection date (most collections occur in the afternoon, so these will be booked from 12pm to 5pm). Once the updated request has been received by us, we will confirm this with you.

 

3. AMENDING / CANCELLING AN ORDER:

If you need to cancel (including making amendments) to orders placed by the Parcel2Courier.com website, please click on the link to 'Cancel' an order via the 'Shipping Documents' email which is sent to the 'collection email address' at the time the order was processed, and follow the instructions on screen to send us a cancellation request. Alternatively please send an email with your request and order number to Support@Parcel2Courier.com