OFFICE SUPPORT DURING CHRISTMAS / NEW YEAR HOLIDAY PERIOD 2017:
We would like to wish all our customers a Merry Christmas and a Happy New Year.
Please note that our offices will be closed from Saturday 23rd December until Friday 5th January (inclusive), during which time there will be no telephone support directly with Parcel2Courier, however we will be offering limited email support services.
You will still be able to contact Couriers directly incase of any issues during this period by using the Contact Details section on your 'Shipping Documents' email when you have processed your order.
We will re-open with FULL telephone and email support services on Monday 8th January 2018.
If your query is urgent please use the contact details provided on the 'Shipping Documents' email and/or 'Shipping Notification' email to contact the Couriers directly, as they will be providing phone based support during this period.
RE-SCHEDULE A COLLECTION / CANCEL AN ORDER:
If you need to re-schedule a Pick-Up for an order placed by the Parcel2Courier.com website, please click on the 're-schedule a pick-up' link on your email to send us notification of this request. Once the updated request has been received by us, we will confirm this with you.
AMENDING / CANCELLING AN ORDER:
If you need to cancel (including making amendments) to orders placed by the Parcel2Courier.com website, please click on the link to 'Cancel' an order via the 'Shipping Documents' email which is sent to the 'collection email address', and follow the instructions on screen to send us a cancellation request.